This Privacy Policy explains how M & L Negócios Digitais Ltda ("M&L", "we", "us", or "our") collects, uses, shares, and protects information when you visit our website at conexionreal.site, contact us, or use our services. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect the following categories of information:
- Information you provide directly: your name, email address, phone number, company details, and any message content when you contact us, request a service, or place an order.
- Payment information: when you make a purchase, payment details (such as card information) are collected and processed directly by our third-party payment processors (for example, Stripe). We do not store full card numbers on our own servers.
- Information collected automatically: your IP address, browser type and version, device information, operating system, referring pages, pages viewed, and dates/times of access, collected through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and deliver our services and process your orders and payments.
- Communicate with you, including sending confirmations, receipts, and customer support responses.
- Send service updates and, where permitted, marketing communications. You can unsubscribe from promotional emails at any time using the link in any such email or by contacting us.
- Improve and personalize our website, services, and customer experience.
- Detect, prevent, and address fraud, security issues, and technical problems.
- Comply with our legal and regulatory obligations.
3. How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances:
- Service providers: with trusted third parties who perform services on our behalf, such as payment processing (e.g., Stripe), hosting, email delivery, and analytics — only to the extent necessary to provide their services.
- Legal requirements: when required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of M&L, our customers, or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.
4. Method of Disclosure
Any disclosure of personal information to the parties described above is made through secure, encrypted channels and is limited to the minimum data necessary for the stated purpose. We require our service providers to protect your information and to use it only for the purposes for which it was shared.
5. Cookies and Tracking Technologies
We use cookies and similar technologies, including analytics and, where applicable, advertising technologies, to operate our website, understand how it is used, and measure performance. You can control or disable cookies through your browser settings, although some features of the site may not function properly as a result.
6. Data Security
We take the protection of your information seriously and apply reasonable technical and organizational measures to safeguard it, including:
- Encryption of data in transit using HTTPS/TLS across our website.
- Use of reputable, PCI-DSS-compliant payment processors for all card transactions.
- Restricted access to personal data on a need-to-know basis.
- Ongoing monitoring and security practices to help prevent unauthorized access, disclosure, or alteration.
No method of transmission or storage is completely secure, so while we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on your location, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, or to withdraw consent. To exercise these rights, contact us using the details below.
9. International Users
We are based in Brazil. If you access our services from outside Brazil, your information may be transferred to, stored, and processed in Brazil or other countries where we or our service providers operate.
10. Children's Privacy
Our services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Your continued use of our website or services after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
M & L Negócios Digitais Ltda
CNPJ: 63.189.974/0001-85
Rua Bolívia, 148 — Apt. 501, Timbó — Santa Catarina, 89090-104, Brazil
Email: suportedigitalmel25@gmail.com